We’re looking for a Marketing Account Manager who’s as comfortable in a spreadsheet as they are in a brainstorm. You’ll sit right in the middle of our creative engine – keeping projects on track, clients smiling and ideas flowing. Think: less box‑ticking, more orchestrating great work.
You’ll be the strategic bridge between our creative teams and one of our key client accounts – turning ambitious briefs into beautifully organised, brilliantly delivered campaigns. One day you’re mapping out a multi-channel campaign; the next you’re sanity‑checking budgets, steering feedback and keeping everyone nicely pointed in the same direction.
Account management with a creative streak
You’ll own your own portfolio of projects, build long‑term client relationships and help shape content that actually lands with real people – not just in slide decks. Based in our Marketing team, you’ll plug into everything from design and video to web and strategic marketing.
The role
Project Management
Preflight & Strategic Setup
- Build timelines that actually work in real life – structuring projects so the right people are in the right place at the right time.
- Set projects up properly: review client assets, sense‑check the brief, and make sure everything is on‑brand and ready to fly, using Dropbox and project management tools to keep everyone aligned.
Briefing Translation & Team Activation
- Translate client‑speak into clear, actionable briefs the team can get excited about.
- Make sure everyone knows what they’re doing, why it matters and when it’s due – then keep the momentum going.
- Write clear, accurate copy for things like scripts, webpages, brochures and social posts.
Progress Management & Client Communication
- Keep clients in the loop without them ever needing to chase.
- Watch the timelines, spot issues before they explode and plan ahead so projects keep moving smoothly.
Revision Management & Budget Protection
- Gather and organise feedback so it’s clear, actionable and doesn’t derail the work.
- Handle scope changes like a pro – protecting budgets, timelines and sanity while being totally transparent about impacts.
Quality Assurance & Standards
- Sense‑check creative against the brief, brand and objectives before it ever hits the client’s inbox.
- Make sure what we deliver not only meets expectations, but quietly shows off a bit too.
Client management
Strategic Project Briefing
- Ask the right questions up front, so you actually know what success looks like.
- Spot risks early – technical, timing or otherwise – and pull in the right people to solve them.
- Document everything so the project doesn’t live in your head alone.
Client Onboarding & Industry Intelligence
- Get under the skin of the client’s world – their goals, pressure points and opportunities.
- Learn the language of their industry and understand where they sit in the market.
- Use that insight to shape better recommendations and smarter work.
Commercial Excellence
- Build accurate quotes and get all the approvals lined up properly.
- Help shape proposals for bigger opportunities and flagship projects.
- Keep an eye on commercial reality while still delivering serious value.
Relationship Management & Growth
- Stay close to your clients with regular, meaningful touchpoints – not just status calls for the sake of it.
- Spot opportunities to add extra value and suggest new ideas.
- Keep a running “wish list” of future projects that support their growth (and ours).
You’ll need to have
Essential
- 2+ years’ experience in marketing (in-house or agency side), with a solid focus on project management.
- Agency background is strongly preferred – you get the pace, the deadlines and the client expectations.
- Proven experience coordinating or managing projects from brief to delivery.
- Confident, clear communication and strong relationship‑building skills.
- Hawk‑eye attention to detail plus a good head for the commercial side.
- Hands‑on experience with project management tools and organised file systems.
Nice to Have
- Experience writing accurate, audience‑appropriate copy across different platforms.
- Familiarity with Figma – enough to add content, review and tweak designs, and share files with clients.
- Experience with tools like Teamwork, ActiveCollab or similar.
- Understanding of content performance, analytics and A/B testing.
- Experience using platforms like Dropbox and client asset management systems (Aprimo, Workfront).
- Experience managing projects for both B2B and B2C clients.
- Strong copywriting and/or proofreading skills to support your projects.
About you
- You’re a natural relationship‑builder who genuinely enjoys talking to clients.
- You’re a creative problem‑solver who can turn a vague brief into something sharp and actionable.
- You’re organised, calm under pressure and protective of quality.
- You play nicely with designers, developers, videographers, strategists and everyone in between.
- You communicate like a pro and you’re happy to represent the brand in front of clients.
What you’ll get
- A competitive salary based on what you bring to the team.
- 31 days’ holiday including bank holidays, plus your birthday off.
- A flexible, informal studio environment that cares about quality output more than presenteeism.
- A great benefits package including pension, health cash plan and high‑spec kit.
- Training opportunities, free refreshments and regular team days.
- A 4‑day working week after probation.
The practical bits
Working hours
8:30am–5pm, Monday to Friday, based in our studio in Telford. We actually mean that – we respect your time and don’t expect unnecessary overtime.
Location
Our purpose‑built office in Telford, Shropshire, with easy motorway access and plenty of free parking. This role is 100% office‑based, so you’ll need to be able to travel to and from the studio independently.