We’re living in a world where we want answers – and fast. And that goes for the services we use for our business as well. To keep businesses ticking over, many are moving towards digital only service solutions but there is the danger that with service leaning so heavily on digital means that you lose the customer connection. Customers don’t feel heard, can get frustrated – and can often end up paying for services they don’t need through a lack of direct communication.
Personal service of a web hosting agency
Think about the last interactions you have had with a customer support team – whether for business or personal requests. It can be jarring, depending on the nature of your issue, when you hit Contact Support and it opens online web chat. Sure, with technology advancements its improved and become more efficient at appearing to be human. But the problem is, users know exactly when they’re speaking to an AI bot. Experiencing message after message of “Is there anything else I can help you with?” and the original support query unanswered with no option to speak to an actual person is extremely frustrating.
Chat bots implemented by digital hosting sites are loaded with responses for common issues, but if it comes to something more complex, they fall apart. With web hosting agencies (like us here at Kensa), our clients get to speak to us directly either via our ticketing system, email and the phone. This helps our clients get their issue resolved (usually within 24 hours but often in even less time) so they can get back to focusing on their business.
Bespoke websites need bespoke support
Not every website is built the same, and if your website is designed by an in house team of creatives like us (and not just a list of pre-determined assets dropped in to place), you need specialist support. If our team built your website, no one will know it like us – so who better to host and maintain it? Our full team of digital designers and web developers are under one roof, so when you have a query, you’re talking directly to the people who know your website inside out.
Online services all offer the same thing
Take a look at this screenshot:
Notice anything? They all push the same sales message: “99.9% uptime & 24/7 support“. Well, we’ve already covered the quality of service that usually comes with 24/7 support, but surely if your hosting a website, you’d expect it to be up 99.9% of the time anyway? It all seems super enticing but at Kensa we believe that website development and hosting needs a personal touch. Whilst online sources are guaranteeing uptime (which for the record we can provide, too) we’re giving the human guarantee.
We have different packages available to suit the size of your website and any integrations you have – in addition to your budget. Whether you’re already hand-on with WordPress websites and want to manage content updates yourself, or you want this handled for you; we can help. No matter the tier of hosting you’re on, you’ll receive the same level of security, plugin and theme updates and maintenance to keep your online presence running.
Ready to change up your hosting? Learn more about our hosting offering or get in touch to get a quote.
